Strategies for Studying Maintenance
نویسندگان
چکیده
Phase 1: Study a significant number of maintainers to thoroughly understand the nature of their work. This paper investigates the questions to ask in such a study. A companion paper [1] discusses some methods by which the questions can be answered. Phase 2: Develop and evaluate tools to help the maintainers work better. This work will be based on what we learn from phase 1, as well as ongoing involvement with maintainers, As we develop these tools, we plan to use usercentered design (e.g. [2]), a process that requires the kind of intimate knowledge of work practices that we are gathering in phase 1.
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